Customer Survey Results – Q2 & Q3 2026

Customer satisfaction is an important part of how Surface Mount Depot (SMD) measures our performance and identifies opportunities for continuous improvement.

As an ISO 9001:2015 certified contract manufacturer, SMD regularly obtains, monitors, measures and evaluates customer feedback. Every six months, we survey our customers and ask them to evaluate our performance in four key areas: Quality, Delivery, Quote Turnaround and Overall Satisfaction.

We are pleased with the results of our latest customer survey covering Q2 and Q3 2026. Most notably, SMD achieved a Net Promoter Score® (NPS) of 67, compared with a global benchmark of 52.

Net Promoter Score®

SMD: 67
Global Benchmark: 52

Net Promoter Score measures how likely customers are to recommend a company to others. Our latest result demonstrates the confidence our customers place in SMD and reinforces our commitment to providing dependable quality, delivery, responsiveness and customer service.

Customer feedback also gives us an opportunity to identify areas where we can continue improving. We believe customer satisfaction should be measured, monitored and continuously improved—not simply assumed.

Thank you to all of our customers who took the time to participate in our latest survey. We sincerely appreciate your feedback, continued trust and partnership.

If your company is looking for an experienced electronics contract manufacturing partner focused on quality, delivery and customer satisfaction, contact SMD to learn how we can support your next project.