Customer Survey Results Q2 and Q3 2021

By Zack Keas on December  6, 2021

An integral part of ISO 9001:2015 is customer satisfaction. If you are not already working with SMD, does your current supplier obtain, monitor, measure, analyze and evaluate your degree of customer satisfaction? If not, how does your supplier continuously improve? Every six months SMD sends a survey to our customers asking for their feedback regarding Quality, Delivery, Quote Turnaround and Overall Satisfaction with SMD. Via SurveyMonkey, we are pleased to be meeting or exceeding our customers’ expectations for quality, delivery and overall satisfaction, and continuously improving quote turnaround. Our Net Promoter® Score placed us in the top 50-75% of more than 118,000 global benchmark companies with zero detractors.

Contact Us if you would like this level of service and thank to you all our customers completing the survey.